Frequently Asked Questions

Everything you need to know about your Industrie AU experience.

What are your shipping options within Australia?

We offer standard shipping for $10 and express shipping for $15 on all domestic orders. Orders over $100 qualify for free standard shipping across Australia.

How do I return or exchange an item?

You can return any full-priced items within 30 days of purchase for a refund or exchange, provided they are in original condition with tags attached. Sale items are eligible for store credit only.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to selected international destinations. Shipping costs and delivery timeframes vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Zip Pay.

How do I find the right size?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific measurements provided for that garment.